Ask a Library

Ask a Librarian

Welcome to the Virtual Reference Service “Ask a Librarian”. Virtual Reference Service has been organized for the remote users of the Herzen Library.

The leading specialists f our library will answer your questions. We are ready to help you with the questions relating to the activities of libraries and its information resources.

Our goal is to recommend you ways of finding the necessary information in external sources and finding your way in the electronic space of the Russian libraries.

Here are the advantages of Virtual Reference Service for users:
— You will receive professional assistance in your search for information
— Getting the necessary information in advance save your time during the visit to the library
— Using the Virtual Reference Service you don’t need to visit he library

How to ask a question?
First of all see “Archive of completed reference”. You may find ready answer there. To ask a question you should fill a special form. If there are several questions in your form, the librarian will answer only of them.

When you will receive the answer?
We will try to do it as soon as possible. It depends on the complexity of the question. The information on activities of the library or an availability of a publication in the library collection will be sent to you during the same day. Thematic request might require a longer search, so you will get the answer within 2-3 days. If the fulfilment of your request is impossible, the user will receive this information by e-mail.